Trust centre

Everything a CISO
would ask, answered
before they ask.

Scan the whole posture in a minute — every control, every vendor, and every limit we own.

Zero content retention Live
EU-only data path Live
Passwordless auth Live
DPA and TOMs On request
EU PSP for billing In progress
EC sovereignty self-assessment In progress
ISO 27001 Not yet
01 · CONTROLS

Every control, with its status.

One line per control, one chip per line. Live means in place today; in progress means being put in place; not yet means we do not have it.

/ 001

Data

  • Content never written to disk, logs or third partiesLive
  • Metadata only: token counts, timestamps, key IDsLive
  • All processing in the EU/EEA, no third-country fallbackLive
  • Account deletion purges keys and identityLive
/ 002

Infrastructure

  • EU-owned hosting and GPUs — Scaleway FR, Hetzner DE/FILive
  • TLS terminates on hardware we operateLive
  • No US cloud, CDN, analytics or fonts on our pagesLive
  • Open-weight models only, no proxy to proprietary APIsLive
/ 003

Access & auth

  • Passwordless email one-time links, no passwords storedLive
  • API keys hashed at rest, secret shown onceLive
  • Sessions server-side and revocableLive
  • Magic links single-use, 15-minute expiryLive
/ 004

Billing

  • Prepaid credit enforced by the gatewayLive
  • Spend capped by design — no surprise billsLive
  • Prices published, machine-readableLive
  • EU payment service provider (Mollie NL)In progress
/ 005

Compliance

  • GDPR by design — purpose and retention per data typeLive
  • Subprocessor list published belowLive
  • DPA and technical & organisational measuresOn request
  • EC Cloud Sovereignty Framework self-assessmentIn progress
  • ISO 27001Not yet

On the self-assessment: we assess against the European Commission's Cloud Sovereignty Framework v1.2.1 with the Commission's own calculator. We publish no level and no score while the assessment is mid-remediation — the framework's overall level is the minimum across all 48 criteria, so one open gap decides the number and tells you nothing about the architecture. Evaluating us now? Ask for the working draft, red parts included.

02 · PROOF

Zero retention, verified in CI.

scripts/check-retention.sh greps the gateway, control plane and dashboard for anything that could write content, and fails the build on a hit.

scripts/check-retention.sh · the gate, on every change
== NativeKloud zero-retention check ==
Scanning: gateway/ control/ dashboard/

#   store_prompts_in_spend_logs: true       → hazard, build fails
#   turn_off_message_logging missing/false  → hazard, build fails
#   success_callback / failure_callback set → hazard, build fails
#   langfuse|datadog|sentry|helicone|...    → hazard, build fails
#   log(...messages|prompt|content...)      → hazard, build fails

== PASSED: no zero-retention hazards found ==

Stated with its limit: this is a static audit of our own source, not a third-party attestation. It proves the code cannot casually acquire a retention path and makes any attempt to add one visible in a diff — see what we do not claim.

03 · DATA FLOW

Where a request actually goes.

Three hops, all inside the EU, all operated by us. The only thing that leaves the request path is a count.

Request data flow for NativeKloud Inference Your client sends an OpenAI-compatible request over TLS to api.nativekloud.eu, which is a Caddy and LiteLLM gateway running on an EU control node. The gateway forwards the request to a vLLM GPU node inside the EU, which streams tokens back through the gateway to your client. Prompt and completion content is held in memory only and is never written to disk, logs or third parties. The only data recorded is token counts, timestamps, the key ID, model, latency and status, which goes to the usage and billing store on the EU control node. EUROPEAN UNION · MACHINES WE OPERATE Your client OPENAI SDK / CURL api.nativekloud.eu CADDY + LITELLM TLS · KEY AUTH · METERING vLLM GPU node EU DATA CENTRE OPEN-WEIGHT MODEL request prompt tokens (SSE) streamed metered: token counts + timestamps only Usage & billing store EU CONTROL NODE · POSTGRES prompt content: never written to disk, to logs, or to any third party NO US-OWNED SERVICE IN THIS PATH · NO PROXY TO A PROPRIETARY MODEL API · TLS TERMINATES ON OUR OWN NODE
04 · SUBPROCESSORS

Every company that touches any part of it.

The whole dependency list, not only the parts that see your data — ownership is what the CLOUD Act follows.

Vendor Role Country What it can see
Scaleway Control node hosting (gateway, dashboard, usage database) and hourly GPU inference nodes FR 🇫🇷 Operates the physical machines. Prompt content is processed in memory on these machines and never stored; the hosted database holds accounts, keys and token counts.
Hetzner Steady-state GPU nodes and the standby control node DE 🇩🇪 · FI 🇫🇮 Same as above — infrastructure operator for machines we run. No separate data access.
OVHcloud Object storage for database backups and write-ahead logsPlanned FR 🇫🇷 Encrypted backups of the account and usage database. No prompt or completion content, because none exists to back up.
Gandi Domain registrar and authoritative DNS FR 🇫🇷 DNS records and query traffic for our own domains. No account data, no request content.
RcodeZero Second authoritative DNS operator, for DNS resiliencePlanned AT 🇦🇹 Same as above: our zone data and query traffic only.
Scaleway Transactional Email Delivery of magic-link sign-in and account emails FR 🇫🇷 Your email address and the contents of the account emails we send you (sign-in links, billing notices). No request content.
mailbox.org Our company mailboxes — human correspondence, support DE 🇩🇪 Whatever you choose to put in an email to us. Please do not email us prompts you care about; open a support thread describing the request instead.
Mollie Payment service provider for credit top-ups and invoicesPlanned NL 🇳🇱 Billing identity, payment instrument and amounts. Card data goes to Mollie, never to us. No usage detail beyond the invoiced total.
Let's Encrypt (ISRG) TLS certificate issuance for our public hostnamesUS-based US 🇺🇸 Domain names and public keys, and nothing else — no request content, no account data, no end-user data. Since Let's Encrypt stopped publishing OCSP responder URLs in May 2025, your client makes no revocation call to them either, so no end-user traffic reaches a US party.

The one US-based name on this list, stated plainly. Let's Encrypt is operated by ISRG, a US non-profit, and it is our certificate authority at launch. A CA sees the names on a certificate and its public key; it never sees traffic, prompts or customer records. We treat the issuer as a configuration value, and we are migrating to Actalis 🇮🇹 as primary with Certum 🇵🇱 (Asseco, Gdańsk) as the negotiated fallback.

Not on this list, deliberately: no US cloud, CDN or DNS proxy; no analytics or error-tracking SaaS; no third-party identity provider or social login; no Stripe; no remote fonts. Billing runs on Lago, open-source software we host ourselves rather than a vendor with access to anything. Rows marked Planned are contracted design for launch, not yet in production. GDPR Article 28 data-processing agreements with audit rights are being put in place with every vendor above, and the current list ships in writing with the DPA. Our own source code and documentation sit on GitHub (US-owned) — no customer data touches it, so it is not a subprocessor, but it is a gap in our development chain and moving to an EU forge is committed work.

05 · LIMITS

What we do not claim.

The fastest route to being trusted by someone whose job is scepticism is to hand over the counter-arguments first.

  • No SEAL certificate exists — not for us, not for anyoneNot claimed
  • Not the first sovereign AI in Europe — Regolo and Apertus came firstNot claimed
  • No EU-designed, EU-fabricated GPU exists; our accelerators are NVIDIANot claimed
  • Certificate hostnames reach public CT logs regardless of CANot claimed
  • Our CA at launch is US-owned (ISRG); Actalis IT and Certum PL plannedNot claimed
  • We cannot audit chip fabricators or server assemblersNot claimed
  • Inference needs plaintext; the guarantee is that nothing is written downNot claimed

Everything on this page is self-declared and evidenced. We hold no ISO 27001, no SecNumCloud and no Common Criteria evaluation, and we say so in a tender document as readily as here.

06 · RESOURCES

Take it with you.

DPA & compliance pack

Data processing agreement, technical and organisational measures, subprocessor list, retention per data type, audit rights.

Request it

pricing.json

Per-million-token prices in euros, machine-readable, same numbers as the pricing page.

Open

llms.txt

The service described for agents: endpoints, models, limits, no rhetoric.

Open

Retention audit source

The check script above and the gateway configuration it inspects, in our source repository.

View source

Ask the awkward question.

If this page does not satisfy your review, we would rather hear it than lose the deal quietly. The reply comes from the person who built the thing.